Wednesday, March 16, 2011


Great news! The ipad update is live! Cut out your own characters, use your own backdrops, export video files for sharing! Wait? What's that you say? It erased your saved shows and purchases?...crap.

We worked really hard on that too. Don't worry, once we realized what was going on we pulled the update from the app store so as to try and minimize the damage. That's right, puppet pals (iPad) is currently not available in the App Store as this was the only way to prevent others from being affected. But wait you say, won't that be detrimental to your sales and downloads? Well, possibly but we thought it was the right thing to do. Thanks so much for thinking of us customers you say? Well, you're welcome, I'm glad we had this little talk.

This bug did not show up in our testing as there is some difficulty in recreating in-app purchase situations in the development environment. We apologize for the inconvenience to those that were able to grab the unfortunate update.

The good news? Your stuff is still safe. We have already submitted a fix to Apple and await a hopefully expedited response. The new update should restore your saved shows and offer a button to restore your purchases.

Note: If you have the affected update installed (cutouts possible), the shows you are currently creating will not be saved in the next update. Old shows will however, be restored.

Whew. What a mess. Hopefully most users will not be affected and the new fix hits soon. It really is fantastic fun and the result of a lot of hard work. The exclamation marks in the first paragraph are indeed, justified. For now, we wait.

p.s. The iphone version will also gain these features soon.


  1. Okay, now I'm confused. I have the new 1.3.1 update. I can see my old saved shows & the directors pass. I didn't see any export function until just now, after I created a new show. Does this mean all the old saved shows are not eligible for export?

  2. Wendy, Thanks for taking the time to contact us! In order to get the export functionality to work properly, we needed to change the audio format which we were using for recording. This means that any new shows (using Puppet Pals 1.3 or later) will be recorded using the new format, while older shows (those recorded before version 1.3) used the old format. Unfortunately, this does mean that old shows cannot be properly exported :( Hopefully using your own photos can spark new creativity and bring a whole new batch of shows worthy of sharing with the world :)
    We're sorry for the inconvenience, but thank you for the question - I'll go update the description in iTunes to try to make this more clear.

  3. Guess I'm glad I didn't download the app till today. My kids loved it and I'm working on a review for my blog! It reminds me a lot of Hollywood from Theatrix.
    I see the iPad version is 1.3.1 but the iPhone version is 1.2.012 - does that mean there's an iPhone update due?

  4. Hi Heber thanks for the update and reading, commenting on my blog, It is a fantastic app for students and teachers to use and the new features make it even better. We all love it, it is an awesome app. :)

  5. I am getting this error message when my students try to record a Puptte Plas assignment. "Error We're sorry, but thee was an erroe while trying to initialize audio recording. audio is NOT being recorde. :(" Any suggestions?