Great news! The ipad update is live! Cut out your own characters, use your own backdrops, export video files for sharing! Wait? What's that you say? It erased your saved shows and purchases?...crap.
We worked really hard on that too. Don't worry, once we realized what was going on we pulled the update from the app store so as to try and minimize the damage. That's right, puppet pals (iPad) is currently not available in the App Store as this was the only way to prevent others from being affected. But wait you say, won't that be detrimental to your sales and downloads? Well, possibly but we thought it was the right thing to do. Thanks so much for thinking of us customers you say? Well, you're welcome, I'm glad we had this little talk.
This bug did not show up in our testing as there is some difficulty in recreating in-app purchase situations in the development environment. We apologize for the inconvenience to those that were able to grab the unfortunate update.
The good news? Your stuff is still safe. We have already submitted a fix to Apple and await a hopefully expedited response. The new update should restore your saved shows and offer a button to restore your purchases.
Note: If you have the affected update installed (cutouts possible), the shows you are currently creating will not be saved in the next update. Old shows will however, be restored.
Whew. What a mess. Hopefully most users will not be affected and the new fix hits soon. It really is fantastic fun and the result of a lot of hard work. The exclamation marks in the first paragraph are indeed, justified. For now, we wait.
p.s. The iphone version will also gain these features soon.